I wonder if there are enough opinions on Twitter of various products and services, starting from this one by Sarah Silverman:
A bit too generic, but true nonetheless:
And then I land on the #UXFail, which has more ways to avoid UX Fails than actual fails, like this complicated mess:
Or this lack of communication:
Amazon I love u but just b/c I bought a trash can doesn't mean i need all ur latest trash can news. I got one. I'm set
— Sarah Silverman (@SarahKSilverman) December 27, 2013
Or this:
WhatsApp is down. #ThanksZuckerberg
— VIKAS (@ivikaspawar) February 22, 2014
#thankszuckerberg is usually a friendly place in general however.A bit too generic, but true nonetheless:
You don’t know what a bad software experience is until you’ve had a good software experience.
— Chris Pirillo (@ChrisPirillo) February 27, 2014
And then I land on the #UXFail, which has more ways to avoid UX Fails than actual fails, like this complicated mess:
Hm… "No"? @Dlink #uxfail pic.twitter.com/wqn1MPBakT
— Sven Kaemper (@svenkaemper) March 12, 2014
Or this lack of communication:
Why does @SlideShare have no support channel? How are users supposed to report issues? #uxfail #rageface
— Kelly Ann (@designspoke) March 11, 2014
Proper customer support can of course go a long way, or lead to books like What Would Google Do? or such tweets:
I just called 132058 for tech support for @msau windows 8. Operator spoke in a rude tone and suggested I contact manufacturer @Sony #fail
— Nurse Ivan (@mat_thommo) March 12, 2014
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